We strive to make the most efficient use of your time and ours. Our interaction and communication with you, our customers, are both critical to our service and enjoyable for us. Fritz dispatches and answers all phone calls. He spends a significant amount of time with our customers on the phone explaining what we can and cannot do, and on occasion helping you understand what you can do to resolve an issue independent of our services. Our goal is simple: happy customers and clear drains.